Return Policy

All physical goods purchased in the Can-Connect online store can be returned or exchanged within 14 days in accordance with the Federal law of the Russian Federation, with the exception of goods approved by the Decree of the Government of the Russian Federation No. 55 of 19.01.98.

According to Law of the Russian Federation, it is impossible to return received electronic goods. The buyer purchases the right to use, which relates to copyright objects that are not a subject for return or exchange. However, we value our customers and we are ready to discuss each specific case, but you need to declare your claim not later than 14 days from the date of payment.

To exchange or return products, fill out the form on the "Product Returns" page, or contact the SRT group customer support service

Exchange and return proper quality goods

You can exchange or return the product within 14 days, provided that the product was not in use, its look, consumer properties, seals, factory labels are present. The delivery cost for goods of proper quality is not refunded. All shipping costs are paid by the buyer.

Exchange and return poor quality goods

For products that have a warranty period, if a malfunction occurs that is not related to improper use, if it is impossible to restore or repair, and if the warranty seals are ok, a refund or exchange is possible during the entire warranty period. Return sending of defective goods (if necessary) paid the buyer, sending a new product, in case of exchange, is paid for by the seller.


The refund is made within 3 days, after validation of the buyer's request, in the same way as the payment was made.